Enterprise
The Keysight Support Portal is an online platform designed to help users manage their Keysight instruments, software, and services in one place. It enables customers to submit and track service requests such as calibration or repair, view and manage software licenses, and access knowledge base of technical articles and documentation
Video Credits - Keysight Technologies
The Keysight Support Portal serves a global base of engineers managing instruments, software licenses, and service requests. Registration is the first step into this ecosystem and it wasn’t working.
As the sole designer, I led the end-to-end redesign of the registration experience from identifying friction points to shipping a new, scalable flow now live in production.
Registration is more than form-filling — it’s a trust signal.
The existing experience was a single-page, 10-field form that front-loaded complexity before users had context or motivation.
High drop-off rates
Confusing task flow (credentials + profile mixed together)
Duplicate accounts due to missing verification
Inconsistent experiences across product verticals
What should have been a simple entry point became a barrier to adoption.
I reimagined registration as a guided, structured experience.
Introduced a multi-step flow to reduce cognitive load
Added email verification to improve data integrity
Designed global-ready address inputs
Created an optional pathway for licensed users (KSM)
The goal wasn’t to remove complexity — but to organize it in a way users could navigate with confidence.